Shop Policies

In the event that any payment is not successfully processed, the effective date of any unpaid invoice shall become the date that the Company receives notice of such (unsuccessful payment processing).

A $50 fee will be applied to all returned cheques, however this is rare as we do not accept cheques unless they have been certified. There may be delays in the release and shipping of goods while we wait for all cheques, certified or not, to clear our bank.

Where any amount remains outstanding on an Invoice, any Warranty, expressed or implied, or any Warranty Claim, is null and void, and will continue to be null and void even after the amount owing is paid in full. ie: if you do not pay at the time the sale is completed, you can not make any warranty claim. Ever. Yes, this is a strong statement and policy to make, but it represents the reality of your non-payment or slow payment.

Any unpaid amounts will be subject to a 2.5% per month service charge from the first date of the invoice. Part months will be charged accordingly.

A 15% Restocking Fee is applied to ALL returned goods. No exceptions. None.

Any and all Return shipping costs are the responsibility of the customer.

The customer is responsible for all shipping costs related to warranty replacement of parts, and this is not limited to shipping a replacement part to you the client. It may also include shipping of defective parts to our suppliers for assessment and shipping from them to us, and us back to you – if you’re unsure, please ask for clarification. In no way is RADD Cruisers responsible for the cost of shipping parts, defective parts, parts that need to be returned etc.

Electrical parts are NON-Refundable/NON-Returnable if they have been removed from their packaging, or installed or used in any way.

**No returns on Special Order Items**

**No Returns on goods after 10 business days**

Privacy Statement

The privacy or your information is important to us, and Radd Cruisers 4WD Ltd. treats the information we collect from you with the utmost respect and care.

We have adopted this Privacy Policy to ensure that personal information in our control is protected by appropriate means. Furthermore we conduct business in a manner that fulfills our commitment to your privacy.

Customer’s Personal Information is used to communicate with you and to fill order requests. This information can be used to provide customer service, administer promotions/contests, gift registries and to help us understand our business. Radd Cruisers 4WD Ltd. may use your personal information to contact you in regards to important information regarding products that you have purchased, including warranties, recalls, and other safety information.

Information Sharing: Radd Cruisers 4WD Ltd. will never sell, share, rent or distribute your personal information to third parties unless that information is specifically required in order to complete a sale, including the shipping of your orders. The only exception to this policy is when we are required to do so by law enforcement officials or during a legal investigation.

What Information Do We Collect? Typical information that we may collect includes: your legal name, mailing address, shipping address, e-mail address, phone number(s), information regarding your product preferences, vehicle description including the VIN or Chassis numbers, when registering with our online store, information regarding your preferences when visiting our website and historical information regarding your prior dealings and transactions with us.

When you contact us via email you have given your contact information of your own free will by submitting it to Radd Cruisers 4WD Ltd. We only use this information to contact you as per your request to us.

Ordering: Radd Cruisers 4WD Ltd. will collect credit card information for the purposes of securing deposits on pre-orders, for completing transactions, or where you have specifically asked us to keep such information for completing a pending transaction. We will require your name, address, telephone number and credit card number, expiry date, CVD number and email address. This information is not shared with anyone or any outside organization without your knowledge.

Safeguarding Information: We protect personal information against loss or theft, unauthorized access, disclosure, copying, use, or modification. To that end the information we do collect is stored on a PCI compliant system that meets the highest standards for data security and fraud protection.

Cookies: Radd Cruisers 4WD Ltd. does not currently use intrusive technologies such as cookies. Visiting our website will not identify yourself or reveal any personal information to us. A cookie is a device that is deposited by some websites on a visitor’s computer, the cookie then collects information relating to your web browsing activity. Cookies do not damage computers or files. If users do not want cookies to be accessible most browser programs allow users to deny or disable the use of cookies.

Radd Cruisers 4WD Ltd. may monitor user traffic patterns throughout the site according to a user’s IP address, browser type, date and time of access, and pages viewed. This information is collected in order to measure the number of visitors to our websites.

Policy Changes: We may amend this Privacy Policy at any time and such change will become effective upon us making our updated Privacy Policy available on our website.

Legal Statement:

The Radd Cruisers 4WD logo is a trademark of Radd Cruisers 4WD Ltd., and the information in this site is protected by copyright. You may only use the information, text or graphics contained in this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express consent of Radd Cruisers 4WD Ltd.

Radd Cruisers 4WD Ltd. has made every effort to ensure the accuracy of the information contained in this site, but does not accept liability for errors or omissions.

last updated: 2014 07 10